SARL École de Ski Montagne Aventure
166 Taille de Mas du Pleney, 74110 Morzine, France
SIRET: 943 931 279 00013
Email: contact@esimorzine.com
Website: https://montagne-aventure.com
Professional Liability Insurance: Allianz Professionnels
Consumer Mediator: Société Médiation Professionnelle (SMP)
Médiateur de la consommation
24 rue Albert de Mun
33000 Bordeaux
Activities offered by Montagne Aventure are supervised by qualified professionals holding all certifications required by applicable regulations.
Instructors operate under an obligation of means and implement all reasonable measures necessary to ensure participant safety and the proper conduct of activities.
Montagne Aventure cannot be held liable for accidents caused by a participant to themselves or to third parties due to failure to follow safety instructions or inappropriate behavior.
SARL École de Ski Montagne Aventure holds Professional Liability Insurance through Allianz Professionnels covering its guiding, teaching and outdoor activity services.
This insurance covers damages that may be caused to third parties as a result of the organization or supervision of activities. Participants remain responsible for their personal belongings and equipment.
Each participant is responsible for ensuring that they have appropriate personal insurance covering personal liability, bodily injury, search and rescue costs, medical expenses, assistance, repatriation and cancellation where applicable.
Participants acknowledge that they have been informed of the importance of obtaining insurance suitable for mountain and outdoor activities.
Participants are responsible for selecting activities that match their technical level, physical condition and experience.
Information provided during the booking process must be accurate and complete.
Montagne Aventure reserves the right to redirect a participant to a more suitable activity when required for safety reasons.
Mountain and outdoor activities take place in a natural environment involving inherent risks related to weather conditions, terrain, altitude, natural hazards and sports participation.
Participants agree to follow all instructions provided by the guide or instructor before and during the activity.
Any disability, medical condition, treatment or allergy must be disclosed before the activity begins.
The use of safety equipment required by the instructor is mandatory.
Applicable prices are those displayed on the Montagne Aventure website at the time of booking.
Prices include only the services expressly described in the activity description.
Unless otherwise stated, prices do not include transportation, accommodation, meals, insurance, ski lift passes, equipment rental or personal expenses.
A booking becomes effective upon receipt of the completed booking form and payment of the full amount or required deposit.
The contract is considered concluded once the booking has been confirmed by Montagne Aventure.
In accordance with Article L221-28 of the French Consumer Code, leisure services provided on a specific date or period are not subject to the 14-day withdrawal right.
More than 21 days before the activity: 10% of the total amount retained.
Between 15 and 20 days: 50% of the total amount retained.
Between 8 and 14days: 90% of the total amount retained.
Less than 7 days before the activity: 100% of the total amount retained.
Cancellation requests must be submitted in writing.
No refund will be issued for activities interrupted or not attended due to circumstances attributable to the participant.
Montagne Aventure reserves the right to cancel, postpone, modify or interrupt an activity when safety conditions are not met.
This includes adverse weather conditions, natural hazards, administrative restrictions, site closures or any force majeure event.
Certain activities may require a minimum number of participants. If this minimum is not reached, an alternative date, equivalent activity or refund may be offered.
Participants agree to comply with safety instructions and the rules applicable to mountain activities.
Montagne Aventure shall not be held liable for consequences arising from inaccurate information provided during booking, failure to follow instructions, dangerous behavior, inadequate physical condition or force majeure.
Photographs and videos may be taken during activities for communication and promotional purposes.
Unless written objection is submitted before the activity, participants authorize Montagne Aventure to use their image free of charge on its website, social media channels, brochures and promotional materials.
Information collected during bookings is necessary for the administrative, commercial and operational management of services.
Personal data is processed in accordance with the General Data Protection Regulation (GDPR).
Participants may exercise their rights of access, correction, objection, restriction or deletion by contacting contact@esimorzine.com.
These Terms and Conditions are governed by French law.
In the event of a complaint, customers agree to first seek an amicable resolution directly with Montagne Aventure.
If no agreement is reached, customers may refer the matter free of charge to the consumer mediator:
Société Médiation Professionnelle (SMP)
Médiateur de la consommation
24 rue Albert de Mun
33000 Bordeaux
Failing an amicable settlement, French courts shall have exclusive jurisdiction.
